Careers
Available positions
Job Purpose:
As a member of the Chief Executive’s Team, you will work with the Chief Executive to direct and control diverse global business operations and functions, and deputise in his absence. You will contribute to the development of a formal corporate strategy and individual departmental business plans.
Main Duties and Responsibilities:
- Participate in discussions and decision making on a strategic and operational level ;
- Develop and implement all the necessary policies and procedures to facilitate management control and ensure that all internal operations achieve their business objectives ;
- Lead on all issues relating to good governance, including legal administration, compliance, and risk management;
- Act as the point of contact with EDI’s lawyers, reviewing legal issues and ensuring legal compliance in all areas of the company;
- Ensure that EDI complies with all of our statutory obligations and requirements in the UK;
- Act as the company’s main adviser on all issues relating to operational functions and keep abreast of the latest developments to ensure that the company maintains its competitive edge;
- Work with the finance department to develop and control all operational budgets to ensure that the company has all the resources required to meet its objectives within agreed financial parameters and to maintain the financial strength of the company;
- Maintaining effective relationships with staff and management;
- Ensure that the necessary systems and procedures are in place so that the company operations comply with legal and best practice requirements;
- Regularly review operations to ensure that these meet the required standards and recommend changes where necessary;
- Manage supplier contracts;
- Proof read & summarise all internal and external business reports;
- Negotiate agreements with consulting partners;
- Prepare briefing papers and talking points for meetings etc;
- To carry out any other tasks as may be reasonably required.
Requirements for the Business Support Manager:
- Bachelor’s degree in business administration, or related field such as finance economics or maths
- At least 5 years’ experience in a similar role;
- Hands on experience in strategic planning and business development.
- Outstanding organizational and time management skills;
- Excellent interpersonal and leadership skills
- Great presentation skills;
- Excellent verbal and written communication skills
- Legal and compliance knowledge;
- Problem-solving mindset;
- Proven project management skills;
- Knowledge/understanding of capital markets.
- Strong collaboration qualities and ability to build effective internal and external relationships.
Education/Qualifications
Experience
Skills/Knowledge
Aptitudes/Attributes
Reports to: Chief Executive Officer
Annual Salary: Competitive salary & benefits package
Job Location: Kentish Town, London
Contract Duration: Permanent
Financial services (market data) experience is desirable but not essential. Candidates must have the right to live and work in the UK.
If you feel that you meet the above criteria of this Business Support Manager role then please email your cv and cover letter to Diana Skeete at hr@exchange-data.com
Job Purpose:
Working alongside and reporting to the CEO, you will be responsible for developing and executing all marketing activities for EDI, Share Data. You will also work alongside heads of departments to develop marketing approaches for their products and services.
Main Duties and Responsibilities:
- Develop and implement marketing plans across our group of companies;
- Manage internal and external communications including web, PR and social media channels;
- Co-ordinate marketing and social media campaigns on LinkedIn, Twitter etc.;
- Lead on maintaining EDI’s on-line presence; and on the management of websites;
- Report on the effectiveness of EDI’s marketing communications;
- Utilise a range of techniques including paid search, SEO and PPC;
- Research, plan and attend exhibitions and events;
- Liaise and build relationship with a range of stakeholders (internal and external);
- Produce monthly reports;
- Budget management;
- Manage the Marketing Executive;
- Lead/input into specific projects as directed, bringing in relevant members of staff;
- Contribute to inter-departmental and senior management meetings;
- Provide input into the team strategy, ensure it aligns with the business objectives;
- Carry out any other tasks as may be reasonably required.
Requirements for the Business Support Manager:
- A relevant degree
- A minimum of 2 years’ experience in a similar role within the financial services sector;
- Budget management
- Ability to demonstrate a clear understanding of marketing and a genuine enthusiasm for the subject;
- Ability to problem- solve and multi-task;
- Excellent communication skills, both written and verbal;
- Excellent verbal and written communication skills
- Excellent presentation and IT skills;
- Confident, resilient and tenacious with an enthusiastic can-do attitude;
- Self-motivated with excellent attention to detail;
- Creative and unafraid to challenge existing ways of thinking;
- Proactive, with the ability to use your initiative and solve problems;
- Ability to identify and prioritise important tasks;
Education/Qualifications
Experience
Skills/Knowledge
Aptitudes/Attributes
Reports to: Chief Executive Officer
Annual Salary: Competitive salary & benefits package
Job Location: Kentish Town, London
Contract Duration: Permanent
Financial services (market data) experience is desirable but not essential. Candidates must have the right to live and work in the UK.
If you feel that you meet the above criteria of this Senior Marketing Executive role then please email your cv and cover letter to Diana Skeete at hr@exchange-data.com
Job Purpose:
To provide support to EDI's Client Support Team.
Main Duties and Responsibilities:
- Take ownership and manage all client queries through ticket system and email (Equity, Fixed Income, Mutual Funds and Derivative queries) - Post Training;
- Acknowledge all queries within 3 hours of receipt;
- Investigate and resolve queries within 2-3 working days (queries which take longer to resolve require regular status updates to clients)
- Liaise with internal and external teams to reach a resolution;
- Cover incoming calls;
- Be part of the team rota to ensure support coverage at all times;
- Participate in regular team meetings;
- Carry out any other duties that may be reasonably required.
Requirements for the Client Support Research Analyst:
- Educated to A Level standard
- A good understanding of financial markets;
- Understands what excellent client support means and looks like;
- Excellent communication skills, both written and spoken;
- Demonstrable experience of using MS Office;
Education/Qualifications
Experience
Skills/Knowledge
Reports to: Head of Client Support
Annual Salary: Up to £21,000 (Subject to experience and skills)
Work Pattern: Shift
Job Location: Kentish Town, London
Contract Duration: Permanent
Candidates must have the right to live and work in the UK.
If you feel that you meet the above criteria of this Client Support Research Analyst role then please email your cv and cover letter to Diana Skeete at hr@exchange-data.com
Job Purpose:
Working alongside other Fixed Income team members, the Fixed Income Support Research Analyst’s role is to ensure Exchange Data International’s client queries are managed efficiently and effectively.
This includes receiving, prioritising, documenting, and actively resolving client requests from our query ticket system and Support group mailbox. Resolution will also involve working with internal teams such as Operations, Sales, IT, Data providers and Client Support team based in India.
Fixed Income Support team members will also liaise with external providers, including Stock Exchanges, Depositories, Lead Manager’s, Paying and Calculation Agents around the world. In addition, the role requires researching additional sourcing of reference data and corporate actions for Fixed Income securities.Finally, the role will include actively supporting a key Fixed Income outsourcing project.
Main Duties and Responsibilities:
- Take ownership and manage all Fixed Income queries through ticket system and email;
- All queries to be acknowledged within 3 hours of receiving the query;
- Investigate and resolve queries within 2-3 working days (queries which take longer to resolve require regular status updates to clients)
- Speak with internal and external teams to reach a resolution;
- Participate in regular team meetings;
- Being the point of escalation for internal team queries;
- Speak with Exchanges and other providers regularly;
- Develop an understanding of EDI Fixed Income products;
- Develop a good understanding of Fixed Income securities and their characteristics – Bonds, Convertibles, Structured Products, Munis;
Requirements for the Fixed Income Support Research Analyst:
- A Level or equivalent
- Client Service experience;
- Able to work to tight deadlines;
- Able to work within a team;
- Exceptional customer service orientation;
- Ability to absorb and retain information quickly;
- Ability to absorb and retain information quickly;
- Exceptional written and oral communication skills;
- Strong documentation skills.
- Ability to conduct research into a wide range of financial data queries;
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills;
- Ability to present ideas in user-friendly language;
- Proven analytical and problem-solving abilities;
- Good understanding of the organisation’s goals and objectives;
- Keen attention to detail;
- Able to work to tight deadlines;
- Working with internal departments;
- Able to work within a team;
Education/Qualifications
Experience
Skills/Knowledge
Aptitudes/Attributes
Financial services (market data) experience is desirable but not essential. Candidates must have the right to live and work in the UK.
If you feel that you meet the above criteria of this Fixed Income Support Research Analyst role then please email your cv and cover letter to Diana Skeete at hr@exchange-data.com